Color trends and fashions change year to year. One thing that never goes out of style is great customer care. What some sellers forget, however, is that “customer care” MEANS caring. Caring is defined as “displaying kindness and concern for others” and that applies to the workplace. Having served thousands of customers for most of my career, I am fairly certain that most will admit that when it comes to buying, price and perceived value come much lower on the list than one might expect.
At Hunter-Wolff Gallery, we know from experience that customers prefer to buy from sellers who deliver exceptional service and show they care by:
- Connecting on a personal level while getting down to business
- Being responsive to concerns and objectives
- Sharing product knowledge with confidence
- Listening (not talking!) to the customer and providing full attention to the customer
- Taking time to fully understand every possible detail about the customer’s requirements and needs
- Helping the customer avoid potential risks or drawbacks
- Bringing solutions, options and new ideas to the table
- Developing a workable solution
- Communicating the purchasing process in simple terms
- Providing value above other options
When a seller cannot demonstrate that buying from them is the right course of action for the customer, the customer should buy elsewhere. All things being equal, most people would rather buy from somebody they like and that is true when all things are not equal too. When someone walks out Hunter-Wolff Gallery’s door with or without a purchase, we want them to remember that we did everything possible to make their experience positive. Sounds simple doesn’t it?
What is a Trunk Show? At Hunter-Wolff Gallery, we host an annual Trunk Show to feature a specific jewelry designer and offer customers a chance to meet our designer and discuss the materials used in the featured jewelry collection. On August 24, 2013 DKC Jewelry by Colorado Springs designer Diane Calkins will be featured along with her one-day only 2013 Signature earrings. Hunter-Wolff Gallery’s staff will model DKC Jewelry design throughout the day and preview the DKC collection before it is made available to the public.
Customers will have the opportunity to participate in a special drawing for attendees only and win free gift giveaways. At this annual Trunk Show, we also have an exclusive buy 3, get one free offer as a gift to clients.
Although Hunter-Wolff Gallery is open year-round and purchases can be made at www.hunterwolffgallery.com any time, this is the only time of year, you can stock up on gifts for the future at a special trunk show prices. Get the same top quality for slightly less! And, be sure to say “hello” to Diane Calkins!
History Lesson: Trunk shows are so named because dresses used to be transported to these events in trunks.
Beautiful Oils by Justin Clements under $375
Have you ever thought about who you would like to meet from the past, if it was possible? My list is long and includes many artists like Michelangelo, Marc Chagall, Leonardo Di Vinci, Claude Monet, Andy Warhol, etc., but one American author, poet, and philosopher, would have to be Henry David Thoreau. I love the brilliance of this man and that he said, “It’s not what you look at that matters, it’s what you see.” This truth resonates with me every time I walk into Hunter-Wolff Gallery.
Having spent a fair amount of time selecting and sharing beautiful art work at Hunter-Wolff Gallery in Colorado Springs, there isn’t a more appropriate quote to stimulate a conversation. This often leads to digging a little deeper and learning what triggers a connection between the viewer and the art. Be sure to take time (more than a glance please!) to experience a painting or some other form of art to find a connection with what you are looking at. When we “take time to smell the roses” we have a more rewarding experience and it is just as important to “take time to feel the art”. Life is short and making time to enjoy the gifts of fine artists is a fulfilling experience.
The next time you visit Hunter-Wolff Gallery
or any other art venue, slow down, turn off your cell phone (or better yet, leave it at home), and appreciate the talent that is before you. Be sure to ask questions about the artist and his work and learn something new for a more fulfilled life!
“Life is short, Break the Rules.
Forgive quickly, Kiss SLOWLY.
Love truly. Laugh uncontrollably
And never regret ANYTHING
That makes you smile.” Mark Twain
Aspen Grove by David William Ridge
Old Colorado City (Colorado Springs) offers a monthly art event, every first Friday of the month, that welcomes all ages and is family friendly. If you are looking for a way to stretch your legs and learn something new about art, get your walking shoes on and expect to spend at least 2 hours admiring, learning, and considering new art. With 13 venues along Colorado Avenue, from 23rd to 27th Streets, you will find something to peak your interests. Hundreds of artists exhibit work and there is no shortage of styles and techniques.
At Hunter-Wolff Gallery, 2510 W. Colorado Avenue, ArtWalkers have the opportunity to meet many artists. On May 3, Clifford Bailey, David William Ridge, Pamela Poll, Marlene Kort, and many others will be available to answer questions and explain what they do to create interest …. and sales! Selling art is their livelihood and I can’t think of a better way to support artists than to come prepared to fall in love with original art and take it home to place in your own home.
Hunter-Wolff Gallery will also have several staff members on hand to help guide you through the gallery if needed and point you in the direction for the next discovery along W. Colorado Avenue.
What do you think of these examples of art work being shown at Friday, May 3 ArtWalk?
Boulder Canyon by David William Ridge
Raku with textured glaze and copper leaf by Marc Jenesel
Open & Shutter Case by Penny Stewart
Glass and Roses by Justin Clements
Be sure to send us comments or ask your questions about ArtWalk by emailing us at staff@HunterWolffGallery.com. We look forward to seeing you at ArtWalk!
Boulder Canyon by David William Ridge
If you recently made a major purchase, you likely received an online or paper survey asking for feedback about your experience. At Hunter-Wolff Gallery, we do not send out formal surveys, but we do ask for feedback. I think it is important to fill out surveys and provide feedback when asked. It’s important to convey your satisfaction or maybe share ideas for improvement … so the next time your experience can be better.
As a result of ongoing customer feedback, Hunter-Wolff Gallery pays close attention to customer ideas and desires. Sometimes, customers give us great tips about emerging artists, framing preferences, and other interests. We learned over the last twelve months, that collectors are interested in small paintings—even miniatures. We also learned that although sales show impressionism is hot, more realism is appreciated over as any other style.
So what do we do with that information? We act on it. To satisfy these interests, we signed on two new Colorado artists, Pamela Poll and David William Ridge. Pamela is a prolific painter of small pastels and oils, affordable for the new collector or for someone who is looking for a beautiful gift without breaking the bank. We also found a wonderful wildlife and landscape artist, David William Ridge, who will make you feel like you can smell the evergreens, feel the spray of water on your face, or hear a rustling in the undergrowth. Both artists are accomplished, gifted painters and offer a range of sizes.
Mason Jar & Rose by Pamela Poll
Keep your comments coming. It is your input that determines what course Hunter-Wolff Gallery takes, and it is your needs and wants we strive to satisfy.
Have some feedback you want to share? Send it to firstname.lastname@example.org
Today, I stand a little taller and my smile is a little bit bigger. I was just notified that Hunter-Wolff Gallery received its 8th honor from you (our devoted fans!), and voted the Best of the Springs. It is exciting to receive the honor of being recognized as a top gallery in a competitive market! When the public votes for their favorite business, and there are so many options, being named as “Best of the Springs” is thrilling. Hunter-Wolff Gallery is not the most senior art gallery, not the biggest, not the most cutting-edge, and there are so many things we can say we are not. But today we can say, we are “The Best of the Springs”. As the owner of Hunter-Wolff Gallery I am also honored to be located next to many others who in their own right are also the best — many who have stood the test of time, many who have become good friends, who have had years of experience, some celebrating their 40-year anniversary in 2013. Being relatively new, opening our doors in 2005, we appreciate the many votes and followers that allowed Hunter-Wolff Gallery to be at the top of leader board and to claim this honor. We will celebrate and cherish this award, and promise to get right back to business so that Hunter-Wolff Gallery continues to be one of the best and exceed your expectations in a competitive marketplace.
With many diligent professional artists showcasing their art on Hunter-Wolff Gallery’s walls and shelves, it is an honor they deserve. Without these fine painters, sculptors, potters, jewelry designers, wood-turners and glass artists, I could not write these words … Hunter-Wolff Gallery is the Best of the Springs, voted by the community and all its supporters. A special thanks goest to an incredible Hunter-Wolff Gallery staff and a strong, professional team of fine artists. Thanks to our fans and for taking time to vote! We are only here because of you.
Gallery Exhibits Change Monthly
Whether you are hungry or not, its hard to resist a sumptuous smorgasbord. Normally, you won’t find food at Hunter-Wolff Gallery but you will find a tempting smorgasbord of art to sample.
Can’t decide what to sample first? With dozens of award-winning artists’ artwork to indulge in, expect a full course meal of art ranging from giftware to heirloom collectibles. Can you imagine dozens of chefs whipping up your smorgasbord? Visitors always find something that appeals to their unique tastes. Soup to nuts, you can pick from a variety of two- and three-dimensional art confined to an area not much bigger than a volley ball court. In spite of limited space, the curator displays and interprets the gallery’s collections to help inform, educate and inspire every visitor.
Not familiar with kiln-formed glass? Raku? Drusy? Then you are in for a treat, because the staff is prepared to share as much detail as you want and have handouts to help you learn more about the pieces you find interesting.
Hunter-Wolff Gallery has a dozen painters, each with their own unique style and appeal. Before stepping away from the buffet of paintings, consider all the three-dimensional art made from wood, glass, bronze, clay and more. For extra sweet treats, the jewelry cases are filled with beautifully designed and fabricated silver pieces and necklaces, bracelets and earrings in colorful gemstones, pearls, etc., to satisfy today’s contemporary woman.
Hunter-Wolff Gallery has one extra bonus. No calories! And, when you can’t find what you want from this smorgasbord of delights, ask the staff to check its sources to find what you’re craving. Hunter-Wolff Gallery’s artists are happy to whip up a new recipe to satisfy your hunger for art. What are you craving?
It’s that time of year again! The Colorado Springs Gazette just announced its 19th Annual Best of the Springs campaign.
Every person who votes in five or more categories will be entered to win a grand prize equal to a $500 value from a previous Best of the Springs winner of your choice. Five runners up will win $100 each in prizes for voting.
VOTE on JANUARY 4 through FEBRUARY 10.
What’s great about voting early is that you will have time to get your friends to vote too before the deadline.
Hunter-Wolff Gallery wants your vote for Best Gallery!
In only ten days, Saturday, November 24 is Small Business Saturday®—a day to demonstrate your support and celebrate local small businesses that boost the economy and invigorate neighborhoods across the country.
Hunter-Wolff Gallery is proud to participate in Small Business Saturday and we look forward to your support by shopping with us on November 24th. Get a jump on your holiday gift purchases; we are well stocked with great fine art made here in America by award-winning artists at affordable prices. Shop Small® and together we can make this November 24th the biggest day of the year for small business.
To learn more, visit ShopSmall.com and remind your friends and family to do the same!
We’d love to hear why you like shopping small business.
Marlene Kort, Ann Leago & Sharon Wolff
I had an experience recently visiting some art galleries that triggered this topic and hope to get your comments. The success of business is never based on one thing but delivering excellent customer care is critical. Unfortunately too many small business failures are due to poor customer service. Many reasons can torpedo a business but failure to deliver platinum service is a sure way to sink revenues and lose credibility fast.
Because of this important priority, it is my responsibility as a business owner to ensure we are always at the top of our game. As often as possible, I try to visit other art galleries to see how they deliver customer service. It is always my goal to learn ways to improve service for our customers. I value every client that walks through Hunter-Wolff Gallery’s door and believe they deserve my full attention and the best customer care available.
On a day off recently, I drove to a well-known Colorado art district. After a two-hour drive, I began my mission to learn something new. Here’s what I learned. Six out of seven gallery representatives never said “hello” or looked up from their computer or desk to greet me. I hovered, picked up things, walked in circles, and nothing. None were busy with customers but seemed uninterested in me. If this is how visitors are normally greeted, then I now understand why many people feel uncomfortable in art galleries. Only one representative looked up from her desk and said hello but never asked a question or tried to engage me in a conversation. How do they stay in business?
This was a shocking experience to me. Hunter-Wolff Gallery will always acknowledge you and your family. You will always be greeted and feel welcomed. We will always take time to ask about your needs, tell you about our artists, their work, or anything else that is of interest to you. Good customer care begins with these basic courtesies. You will feel comfortable and we hope you bring your friends and family back for the next visit. If you don’t, please let us know what did not please you. We make it our business to make your visit positive and help make your art collecting experience a pleasure with superior customer care.
I am interested to hear about your gallery visits, wherever you went, and if you have ideas or tips to help us improve the services we provide, let us know.