Archive for November, 2013

Shop Small – November 30

November 24, 2013 in American Made,Art,Art Gallery,Artists,Colorado,Hunter-Wolff Gallery,Old Colorado City,Paintings,Shop Small,ShopSmall,Small Business | Comments (0)

Digital_BannerReminders are everywhere about shopping small business. Hunter-Wolff Gallery is looking forward to November 30 too because we get a chance to show how Shopping Small feels better than Big. We take time to build relationships and help you. We don’t just deliver a great day of shopping on “Shop Small” day, but we deliver a great day because we practice everyday. If you check in with us regularly, you already know Small is good for you and for the community and for all the great artists at Hunter-Wolff Gallery who create fine art  you want to take home. We are here to make your experience special, the day we all Shop Small and support small businesses around the country.

We are easy to find  at 2510 W. Colorado Avenue in Colorado Springs’ historic district, Old Colorado City. Spend the day shopping Old Colorado City and park in the Free Public Parking right behind our building. We are open from 11 am to 6 pm daily and until 5 pm on Sunday.

So stop by on November 30th, the Saturday after Thanksgiving, and do your part to help make this Small Business Saturday one of the biggest shopping days of the year for small businesses.

 

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Caring for Customers

November 3, 2013 in American Made,Art,art education,Art Gallery,Best of the Springs,Colorado,Hunter-Wolff Gallery,Shop Small | Comments (0)

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HunterWolffGalleryfrontColor trends and fashions change year to year. One thing that never goes out of style is great customer care.  What some sellers forget, however, is that “customer care” MEANS caring. Caring is defined as “displaying kindness and concern for others” and that applies to the workplace.  Having served thousands of customers for most of my career, I am fairly certain that most will admit that when it comes to buying, price and perceived value come much lower on the list than one might expect.

At Hunter-Wolff Gallery, we know from experience that customers prefer to buy from sellers who deliver exceptional service and show they care by:

  • Connecting on a personal level while getting down to business
  • Being responsive to concerns and objectives
  • Sharing product knowledge with confidence
  • Listening (not talking!) to the customer and providing full attention to the customer
  • Taking time to fully understand every possible detail about the customer’s requirements and needs
  • Helping the customer avoid potential risks or drawbacks
  • Bringing  solutions, options and new ideas to the table
  • Developing a workable solution
  • Communicating the purchasing process in simple terms
  • Providing value above other options

When a seller cannot demonstrate that buying from them is the right course of action for the customer, the customer should buy elsewhere. All things being equal, most people would rather buy from somebody they like and that is true when all things are not equal too.  When someone walks out Hunter-Wolff Gallery’s door with or without a purchase, we want them to remember that we did everything possible to make their experience positive. Sounds simple doesn’t it?

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