Posts Tagged ‘customer satisfaction’

Customer Satisfaction

June 24, 2012 in Art,Art Gallery,Custom Art,Fine Art,Hunter-Wolff Gallery | Comments (0)

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Sharon & AnnWhy is gallery owner Sharon Wolff and art associate Ann Leago smiling? It’s easy to smile when we know you are happy with your shopping experience at Hunter-Wolff Gallery. Sharon, Ann, and Marlene (absent from photo) and 30-some artists are pleased to be able to bring art enthusiasts beautiful works of art. Sometimes we are able to arrange for a piece to be custom made when what we have is not the right size, color, or fails to meet your requirements.  If a client tells us they love something but can’t know for sure about how it will work in their space for a variety of reasons, we send our customer home with it for a “test drive”, and if it has to come back because it did not work out, then that is okay.

Always ask if you can take a piece you love home for a “test drive” if you love it but are concerned about color matches or size.  If you are sure it is not working within a day or two, then we expect our clients to return it. We want you to be happy and to smile like Sharon, Ann and Marlene.  We know, and you know too, happy customers come back and happy customers are our favorite people.

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Your First Choice

March 30, 2012 in Art,Art Gallery,Artists,Best of the Springs,Colorado,Fine Art,Honors,Hunter-Wolff Gallery,Marlene Kort,Old Colorado City | Comments (0)

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Ann Leago, Sharon Wolff & Marlene Kort, Gallery Representatives to Help You With All Your Art Needs

Hunter-Wolff Gallery is committed to being your first choice for art collecting.  We hand-select each piece of art with a careful eye to details, ensuring top quality and collectability. We select pieces as if they were being placed in our own home.

Winning your approval takes more than quality artwork.  We know you have options all over the world for buying art and jewelry.  That is why we believe you deserve the extra bonus of high customer service and complete satisfaction with your buying experience.  We promise to deliver with a smile and with the same enthusiasm you feel when visiting Hunter-Wolff Gallery.  We strive to make you feel like family when you visit.

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High Customer Satisfaction

March 18, 2012 in Art,Art Gallery,Artists,Award,Best of the Springs,Custom Art,Fine Art,Honors,Hunter-Wolff Gallery,Oils,Old Colorado City,Paintings | Comments (0)

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Cindy has a lot to smile about. She owns beautiful art from Hunter-Wolff Gallery

High customer satisfaction is key to business growth.

We make this our goal every day and watch for the smile on our customer’s face and listen for the compliment from their lips. We do not send surveys to our customers but everyone knows this too is an effect tool to measure customer satisfaction levels.  My yardstick is more personal.  I simply look for repeat sales, favorable comments and smiling faces.  By asking customers for feedback and if they would likely recommend our gallery to friends and family is my most effective method of measuring customer satisfaction. This way, should I learn that a customer is not 100% thrilled, I can address the problem immediately (it rarely happens but a business owner always wants to be prepared).

Receiving public recognition and awards is also an excellent indicator of “getting it right” but don’t forget to ask those who step through your door about their opinion. They are the ones who make a difference to your bottom-line.

Tip: For those repeat customers who keep you very busy, be sure to thank them in a way they least expect – with action that shows you are grateful for their business.

 

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