Posts Tagged ‘customer satisfaction measurement’

High Customer Satisfaction

March 18, 2012 in Art,Art Gallery,Artists,Award,Best of the Springs,Custom Art,Fine Art,Honors,Hunter-Wolff Gallery,Oils,Old Colorado City,Paintings | Comments (0)

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Cindy has a lot to smile about. She owns beautiful art from Hunter-Wolff Gallery

High customer satisfaction is key to business growth.

We make this our goal every day and watch for the smile on our customer’s face and listen for the compliment from their lips. We do not send surveys to our customers but everyone knows this too is an effect tool to measure customer satisfaction levels.  My yardstick is more personal.  I simply look for repeat sales, favorable comments and smiling faces.  By asking customers for feedback and if they would likely recommend our gallery to friends and family is my most effective method of measuring customer satisfaction. This way, should I learn that a customer is not 100% thrilled, I can address the problem immediately (it rarely happens but a business owner always wants to be prepared).

Receiving public recognition and awards is also an excellent indicator of “getting it right” but don’t forget to ask those who step through your door about their opinion. They are the ones who make a difference to your bottom-line.

Tip: For those repeat customers who keep you very busy, be sure to thank them in a way they least expect – with action that shows you are grateful for their business.

 

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