Posts Tagged ‘Customer Service’

Caring for Customers

November 3, 2013 in American Made,Art,art education,Art Gallery,Best of the Springs,Colorado,Hunter-Wolff Gallery,Shop Small | Comments (0)

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HunterWolffGalleryfrontColor trends and fashions change year to year. One thing that never goes out of style is great customer care.  What some sellers forget, however, is that “customer care” MEANS caring. Caring is defined as “displaying kindness and concern for others” and that applies to the workplace.  Having served thousands of customers for most of my career, I am fairly certain that most will admit that when it comes to buying, price and perceived value come much lower on the list than one might expect.

At Hunter-Wolff Gallery, we know from experience that customers prefer to buy from sellers who deliver exceptional service and show they care by:

  • Connecting on a personal level while getting down to business
  • Being responsive to concerns and objectives
  • Sharing product knowledge with confidence
  • Listening (not talking!) to the customer and providing full attention to the customer
  • Taking time to fully understand every possible detail about the customer’s requirements and needs
  • Helping the customer avoid potential risks or drawbacks
  • Bringing  solutions, options and new ideas to the table
  • Developing a workable solution
  • Communicating the purchasing process in simple terms
  • Providing value above other options

When a seller cannot demonstrate that buying from them is the right course of action for the customer, the customer should buy elsewhere. All things being equal, most people would rather buy from somebody they like and that is true when all things are not equal too.  When someone walks out Hunter-Wolff Gallery’s door with or without a purchase, we want them to remember that we did everything possible to make their experience positive. Sounds simple doesn’t it?

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We Care About You

October 31, 2012 in Art,Art Gallery,Best of the Springs,Colorado,Fine Art,Hunter-Wolff Gallery,Old Colorado City | Comments (0)

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Marlene Kort, Ann Leago & Sharon Wolff

I had an experience recently visiting some art galleries that triggered this topic and hope to get your comments. The success of business is never based on one thing but delivering excellent customer care is critical. Unfortunately too many small business failures are due to poor customer service.  Many reasons can torpedo a business but failure to deliver platinum service is a sure way to sink revenues and lose credibility fast.

Because of this important priority, it is my responsibility as a business owner to ensure we are always at the top of our game. As often as possible, I try to visit other art galleries to see how they deliver customer service.  It is always my goal to learn ways to improve service for our customers.  I value every client that walks through Hunter-Wolff Gallery’s door and believe they deserve my full attention and the best customer care available.

On a day off recently, I drove to a well-known Colorado art district.  After a two-hour drive, I began my mission to learn something new.  Here’s what I learned. Six out of seven gallery representatives never said “hello” or looked up from their computer or desk to greet me.  I hovered, picked up things, walked in circles, and nothing.  None were busy with customers but seemed uninterested in me. If this is how visitors are normally greeted, then I now understand why many people feel uncomfortable in art galleries.  Only one representative looked up from her desk and said hello but never asked a question or tried to engage me in a conversation. How do they stay in business?

This was a shocking experience to me. Hunter-Wolff Gallery will always acknowledge you and your family.  You will always be greeted and feel welcomed. We will always take time to ask about your needs, tell you about our artists, their work, or anything else that is of interest to you. Good customer care begins with these basic courtesies. You will feel comfortable and we hope you bring your friends and family back for the next visit. If you don’t, please let us know what did not please you.  We make it our business to make your visit positive and help make your art collecting experience a pleasure with superior customer care.

I am interested to hear about your gallery visits, wherever you went, and if you have ideas or tips to help us improve the services we provide, let us know.

 

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Start With The Experts

in Art,Art Gallery,Artists,Colorado,Fine Art,Hunter-Wolff Gallery,Paintings | Comments (0)

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Donna Gordon Blown Glass

Finding art that appeals to your taste and fits your style takes time. It is like finding a good wine. Not all are equal. Not all will fit your tastes but the best place to find a good wine could be a winery or specialist. The best place to start your search for good art is at a reputable gallery. Galleries are specialists and have relationships with many artists working in many different styles. They know about trends and are eager to help. Building  relationships with clients and helping clients are always to their advantage. You should find the kind of help you expect at a gallery and should expect ideas and recommendations as your communication unfolds.

It you start working with an art gallery and they don’t respond to your needs, it is time to move onto another gallery for help.  Galleries don’t just sell art, they are there to share their expertise, to educate, to enlighten, to inspire, and to offer ideas and suggestions.  At Hunter-Wolff Gallery, we believe the most important service we can offer is our knowledge.  The more our customers know about art, techniques, styles and options, the deeper our relationships become.

We always suggest that when buying art–especially if you are unsure, ask if you can take a piece home before you commit.  Take a day or two to live with your new piece and make sure it makes you feel good.  Sometimes you need to see it in your own space and test it in your own lighting.  Natural light and artificial light will make your piece look different and checking the effects of day and night light is important.

It also might help if you try different kinds of art for greater interest.  If you need a wall piece, find a painting or wall hanging that you just can’t live without.  Then try a three dimensional piece that picks up colors or the theme you are developing for a table or shelf.  The pieces of art shown here are complimentary, tasteful, and appealing to the eye.  The vase picks up some of the colors in the oil painting and together they make a statement.

Mystic Seaport by K. A. McMahon

If you have some pieces of art in your home, you will want to find other pieces that work well together but bring interest and texture into your space.  Pottery, glass, fiber art, wood turned bowls, metal work, etc., take the eye from one piece to another and give the room harmony.

Tip:  Be sure to write down measurements of your space or of pieces you want for the wall, shelves, tables, and niches.  Your favorite gallery will be better able to help you when you have specific sizes and details about your space.

At Hunter-Wolff Gallery, you can expect someone to help with all your questions and if needed, to send someone to your home to help with more complex projects.

Happy Art Hunting!

 

 

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